Permit Software Specialist
Date Adopted by City Manager
11/06/06
Comp. Code
8810
Management
Exempt
Job Title
Permit Software Specialist
Definition
Under general direction, coordinates the planning, configuration, installation, and support of department systems, databases, and related equipment; analyzes user requirements to identify and develop solutions to meet department needs; provides consultation on information system issues to staff; perform related work as required.
Typical Duties
Evaluates departmental computer software, hardware, network and communication needs and makes recommendations regarding systems and procedures; coordinates installation, use and training on systems; coordinates the integration of new systems into existing systems; reviews, provides training on, and implements hardware and software utilization; documents procedures and systems; diagnoses computer hardware and software malfunctions and makes or arranges for needed repair or replacement; develops input forms and report formats; develops and documents back up and system recovery procedures for computer and telecommunications systems; makes necessary program operational and/or documentation changes to correct errors; provides technical expertise in programming and systems analysis to department users; develops and designs data bases to meet departmental needs; performs complex analysis including statistical analysis of system data to meet department needs; prepares operations manuals and other system documentation; provides recommendations concerning effective use of technology to enhance customer service; prepares reports and correspondence as required.
Tools and Equipment Used
Personal computer, word processing, spreadsheets, printers; motor vehicle; calculator; phone; copy and fax machines.
Physical Demands
While performing the duties of this job, the employee is frequently required to talk and hear; sit; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stand or walk.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work is conducted primarily in an office setting. The noise level in the work environment is usually quiet.
Desired Qualifications
Knowledge of
Principles and practices of computer hardware and software systems; practices and techniques of desktop and network computer diagnostics and troubleshooting and software use and revision; word processing; spreadsheet, data base and teleprocessing system techniques; capabilities, limitations, characteristics and uses of computer and records information systems and related hardware; and local government functions, such as municipal finance, public safety, planning, engineering, building permit processing and geographic information systems.
Ability to
Manage the information systems of the department, including the development and implementation of standards, operating policies and procedures; analyze computer system requirements and needs, identify problems, provide technical advice and consultation; analyze data to resolve system problems and produce information as needed by departments; monitor system use and provide training at appropriate levels of staff who use computer systems; prepare clear, accurate and concise reports and records; and establish and maintain cooperative working relationships with other City employees and the public; serve as liaison to evaluate, develop, modify or implement new technology or programs, including techniques to track work flow, streamline applications and permits for other City Departments; develop and design systems for web-site updates.
Experience
Three years of increasingly responsible experience in system administration, computer applications and database applications. Permit tracking and records management software experience in governmental or business computer system applications is highly desirable.
Education
Equivalent to graduation from an accredited four year college or university with major course work in computer science or a related field. Additional experience in excess of the specified two years may be substituted for education on a year for year basis.
Additional Requirements
Possession of a valid California Driver License.