Public Safety Dispatcher II
Date Adopted by City Manager
12/29/02
Comp. Code
8810
Chico Public Safety Assoc
Classified
Job Title
Public Safety Dispatcher II
Definition
Under supervision, to receive training and to operate public safety dispatching equipment; to perform assigned clerical work relating to public safety records and operations; and to perform related work as required.
Typical Duties
Receive and prioritize incoming emergency calls from the public requesting police, fire or other emergency assistance; determine nature and location of emergency, determine priorities, and dispatch via computer-aided dispatch system police, fire, medical, or other emergency services as necessary and in accordance with established procedures; maintain contact with all units on assignment; maintain status and location of police and fire units; answer non-emergency calls for assistance; call out City maintenance workers for maintenance emergencies; enter, update, and retrieve information from a variety of computer systems; receive requests for information from computer systems and provide pertinent data; monitor several complex public safety radio frequencies; operate a variety of communications equipment including computerized radio consoles, telephones, and computer equipment; process a wide variety of public safety records, files, logs, reports, and forms; operate office equipment; perform related duties as assigned.
Tools and Equipment Used
Telecommunications equipment, including computer-aided systems; personal computer including word processing software; copy machine; facsimile machine; radio.
Physical Demands
While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Work is frequently performed in emergency and stressful situations.
Work Environment
The noise level in the work environment is moderately noisy. Work shifts cover 24 hours per day and seven days per week including holidays.
Desired Qualifications
Knowledge of
Geographic features and streets of the City of Chico; correct English usage, spelling, grammar, and punctuation; effective public safety dispatching methods; police department operations and records management requirements.
Ability to
Type a minimum of 45 words per minute; operate standard telephone and computerized radio communications equipment and computer-aided dispatch system; use standard broadcasting procedures and rules; correctly use public safety classification codes and basic provisions of the California Vehicle and Penal Codes; speak clearly and precisely; exercise good judgement and make sound decisions in emergency situations; effectively communicate with and elicit information from citizens faced with emergency situations; exercise independent judgement and work with minimal supervision; comprehend and make inferences from written materials; handle simultaneous events effectively; handle confidential matters with a high degree of discretion; understand and carry out oral and written instructions; work cooperatively with others.
Experience/Education
High school graduation or equivalent supplemented by Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher certificate and a minimum of two years experience at a level equivalent to City of Chico Public Safety Dispatcher I, and successful completion of the City of Chico Dispatch Training program .
Additional Requirements
Possession of a valid California Driver License.