Information Systems Technician
Date Adopted by City Manager
12/01/02
Comp. Code
8810
SEIU - CTP
Classified
Job Title
Information Systems Technician
Definition
Under general direction, to perform paraprofessional and responsible technical work relating to the installation and maintenance of computer application and telecommunications systems; to maintain systems and train other employees in system use; to provide direct support to computer users; to investigate and resolve computer hardware, software and network, and telecommunications problems; to do related work as required.
Typical Duties
Responds to requests for service and provides direct support to computer users; recommends desk top computing applications in response to user defined need; installs new desktop systems and assists with installation of new network equipment; assists in developing and providing training materials and/or new programs for new or updated software; assists in evaluating and resolving networking and data communications line problems; makes diagnostic determinations regarding malfunctioning computer and telecommunications systems and recommends appropriate repairs or replacement; develops and maintains maintenance schedules and records for microcomputer and telecommunications applications; installs software and operating systems onto microcomputers; instructs operators and users in the setup and operation of equipment, efficient storage and backup of data, and more efficient use of equipment; provides direct support to computer users; serves as in-house Help Desk for end users; installs, tests, repairs, and services microcomputer and telecommunications hardware and software; replaces hardware components; maintains records of repairs made; performs related technical, record keeping, and analytical tasks as needed.
Tools and Equipment Used
Personal computer, including word processing; motor vehicle; calculator; phone; copy and fax machines; tape measure.
Physical Demands
While performing the duties of this job, the employee is frequently required to sit and talk or hear; sit; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The noise level in the work environment is usually quiet.
Desired Qualifications
Knowledge of
Tools, equipment, practices, and procedures of repairing microcomputers, computer networks, peripheral devices, and telecommunications equipment; information system technologies; practices and techniques of software use, configuration, and revision; operating systems; word processing; spreadsheet, data base, and teleprocessing system techniques; capabilities, limitations, characteristics, and uses of computer and records information.
Ability to
Analyze information system requirements and problems; provide technical advice, consultation, and recommendations for end-user needs; perform repairs of computer and telecommunications system equipment; instruct and support microcomputer software users; maintain accurate reports and records; provide direct support to computer users; and establish and maintain cooperative working relationships with other City employees and the public.
Experience
Three years work experience providing technical support for microcomputer and/or telecommunications systems applications. Education may be substituted for up to two years of the required experience on a year for year basis.
Education
High school graduation or equivalent supplemented by specialized computer skills courses.
Additional Requirements
Possession of a valid California Driver License.